Brighthouse Reviews

Rubbish making people pay for stuff at don't have don't waste time with them staff rude. Aiding and betting in fraud!!!

To help anyone who may need it if you had a affordability complaint in which bright house never looked at and sold ur debt to aci this is illegal you need need to find your original complaint the acknowledgement by bright house and send to aci if they try to wiggle out of it like they have me make sure u let fos and stepchange know to

I’d give you one star if I could

Once again the arrogance of Brighthouse and GT dealing with their administration never ceases to amaze me. Complaint upheld in that that they haven’t updated my credit file for four months, so is now incorrect but apparently an apology is ok for this , I’m not entitled to any compensation and I can’t appeal it to any one.

It was the same arrogance I encountered from them with an affordability complaint.

tHEY SEEMED LIKE A GOOD COMPANY AS THE ITEM IS THERES UNTIL ITS PAID OFF.
NEVER BOTHERED THEM FOR HELP UNTIL RECENTLY FOUND THEM TO BE BIAS AND LEFT ME WITH A FAULTY PRODUCT WHICH I WILL HAVE TO REPAIR MYSELF.
I AM GLAD THEY GONE BUST, THEY BUSINESS MODEL IS AIMED AT THOSE WHO HAVE TO BUDGET BUT THEY ARE CASH COWS PREFER TO SQUEEZE AND LIE.
KNOW WONDER MPs WANTED THEM OUT

Glad this lot gone bust

Charge well over odd I’ve had a complaint in since March 2020 only thing I had was a acknowledgment even had cheeky bstards try to tell me to pay what I owe even though citizens advice and step change said do not pay till they completed there investigation was only when I showed them this they disappeared so anyone having problems with them do not belive anything they say

I've just read the reviews by all the other customers and all I see is people getting the same response of "ring this number we're here to help". Biggest load of crap ever, even when you get through they don't care about the fault of the product all they're bothered about is getting your money they have absolutely no duty of care by any standards. After speaking to alot of people in trading standards the answer is easy STOP PAYING THIS FAILING BUSINESS THAT WILL NEVER DO ANYTHING TO HELP YOU.

Really bad company my tv broke through no fault of my own but because I didn’t break it myself the company refuse to help I have 3 small children one of which has a disability and enjoys the tv as stimulating but I am expected to still pay for a product that no longer works appalling customer service would not recommend

I am a Brighthouse customer,I am up to date with payments with very little to pay. How can it be that they are still trading and hiding behind an administration order to avoid paying what they owe people ??. They have brought misery on many low income families. They should be closed down by the FCA as Wonga was.

I've had a sofa for 3 years,just moved house and it doesn't fit my new lounge. One of the sofas had sagged a little due to general wear and tear but otherwise in great condition. I want to give back the sofas to be told I carnt because they are faulty,in 3 years they are going to have general wear.I know the real reason is that they don't have shops anywhere and carnt resell the sofas!

WHY is Brighthouse still trading as Brighthouse if they are in AS they say In Administration. Also, I had a fault with my Freezer. They refused to repair it as they reckon I didn't have service cover YET ALL my other products had service cover. It is in my thoughts they removed it to prevent them from paying for someone to call out.

Stay well away!

I bought a tumble dryer and it doesn’t dry I called to see if they would fix the problem (I also had there insurance on it) they said they would get someone to call me for repair never received this call I called them back and they said they would get someone to call again which they did not! this went on for around 9 months and for them just to say now that you have paid for your item we will no longer be able to fix the issue!

Washing machine never was repair was waiting for 7 weeks so washing machine going back so had to get other machine from new supplier
Give heads up if you got bright care on your goods do not bother will not repair I rang Brighthouse up everyday got nowhere all I got parts are on order because off COVID 19 parts are hard getting hold off

Loyal customer for years and always paid on time until August this year, My father passed away, I tried to take my own life, am now in a mental health unit because i lost my home and am now classed as homeless. Emailed brighthouse 7 times about freezing my payments till november and asked them to add any arrears to the end of my account, had no real positive emails back, just texts about my arrears, ive still no idea whats happening with my account

Sent my pc in at the beginning of August for repair as it is covered for accidental damage with their insurance. They have not contacted me with an update once, I have chased it up weekly and have been told for the last 4 weeks that they don't have a replacement in stock! I have still been making my payments in full for a product I don't have and I have a feeling I won't get a replacement at all! Terrible customer service, no one seems to know what they are doing.

This is what I have just sent to them
For weeks now I have been asking you to collect this watch in the meantime I am still paying for it because if I don’t I will get a black mark against me I am now sick of paying for it and you now owe me weeks of money back and the watch is sat on the side waiting for collection please can you refund me the weeks of money and collect it or I will be seaking legal action